One customer, one timeline
See every comment, DM, call and email from a customer in a single profile, so anyone on the team can pick up the thread instantly.
ONE INBOX FOR EVERY CHANNEL
Every conversation, channel
and lead. One system.
Cove unifies every channel of your B2C communication. AI agents do the work, and no customer is ever missed.
KEY FEATURES
Every channel, handled. In one place.
Reach customers, run the team and close, without stitching together another stack.
Unified inbox
Every social comment, DM and message in a single stream. Meta and TikTok comments, Instagram and Facebook DMs, WhatsApp, SMS, phone and email, all in one inbox your team never has to leave
- Every comment and DM captured automatically
- Reply without logging into a single platform
- Meta, TikTok, WhatsApp, SMS, calls and email
- Full conversation history on one screen
- Assign, route and collaborate as a team
- Never miss a comment again
AI Automation
Every social comment, DM and message in a single stream. Meta and TikTok comments, Instagram and Facebook DMs, WhatsApp, SMS, phone and email, all in one inbox your team never has to leave
- Every comment and DM captured automatically
- Reply without logging into a single platform
- Meta, TikTok, WhatsApp, SMS, calls and email
- Full conversation history on one screen
- Assign, route and collaborate as a team
- Never miss a comment again
Sales CRM
Every social comment, DM and message in a single stream. Meta and TikTok comments, Instagram and Facebook DMs, WhatsApp, SMS, phone and email, all in one inbox your team never has to leave
- Every comment and DM captured automatically
- Reply without logging into a single platform
- Meta, TikTok, WhatsApp, SMS, calls and email
- Full conversation history on one screen
- Assign, route and collaborate as a team
- Never miss a comment again
MORE FEATURES
Less busywork, more conversations closed.
Turn scattered messages into one clean, repeatable pipeline.
AI trained on your brand
Your agents learn your products, tone and policies, so every automated reply sounds like you, not a bot.
Insights across every channel
Track response times, your busiest channels, and what turns conversations into customers, all in one dashboard.
HOW IT WORKS
Watch a single comment become a closed customer.
One message, handled end to end, with no one on your team lifting a finger.
Tiktok comment
01
A customer comments on a TIktok post
‘How much is this?’
Public reply → DM
02
The AI answers under the comment and slides into their DMs
A friendly answer under the comment, then the conversation moves privately
In the DM
03
It explains the offering and answers every questions
Pricing, delivery etc
CRM
04
The contact is added as high lead and surfaced to sales
Scored, tagged and surfaced to sales
AI voice call
05
The AI calls with a natural voice to explain the product
A natural, spoken conversation
Marketing
06
Enrolled into marketing emails and nurtured until they buy
Tied to the same customer record, so every touch, open and click stays connected.
A single comment that would normally be missed becomes a closed customer, automatically, across every channel, with no one lifting a finger.
WHY COVE
What makes Cove better?
The smarter way to talk to customers. Every channel, every lead, all in one place.
Capabilities
Without Cove
With Cove
Social comments & DMs
Missed and left unanswered
AI replies in seconds, in one inbox
Messaging (WhatsApp, SMS)
Another app to check
Unified with everything else
Phone calls
Missed or sent to voicemail
Answered and placed by AI voice
Lead capture
Leads lost in DMs
Every conversation becomes a tracked lead
Follow-up
Manual and forgotten
Automatic until they reply
Marketing & newsletter
A separate tool entirely
Tied to the same customer record
Customer view
Scattered across platforms
One profile, one timeline
CUSTOMER STORIES
Loved by teams that never miss a message.
From first comment to repeat customer, in one place.
We used to lose sales in the comments. Now the AI answers every one and books the call before we have even seen it.”
Agyemang Inkoom
CEO Afritech
A comment turned into an AI phone call turned into a sale, all before I got to my desk. I watched it happen and it’s great
Selorm Opoku
Project Manager, Zeepay
It doesn't just answer, it remembers. The same person who asked a price on TikTok is now on our newsletter and retained
Afua Opoku
CEO Family
FAQs
Popular Questions
Can’t find what you’re looking for? Reach out to our team.
Instagram and Facebook (comments and DMs), TikTok, WhatsApp, SMS, phone and email, all in one inbox. New channels are added as we grow.
Your agents learn your products, tone and policies, so every automated reply sounds like you, not a bot.
The AI calls with a natural voice to explain the product, holds a spoken conversation, and logs the call against the same customer record.
Yes. Every conversation becomes a tracked lead — the contact is scored, tagged and surfaced to sales automatically.
Contacts are enrolled into marketing emails and nurtured until they buy, tied to the same customer record, so every touch, open and click stays connected.
Connect your channels and Cove starts capturing every comment and DM automatically — there is no stack to stitch together first.
It replaces them. Your team replies from one inbox instead of logging into every platform, with full conversation history on one screen.
Reach customers, run the team, and close. In one place.
See how Cove turns your busiest, messiest channels into one clean pipeline. Every comment, DM, call and email lands in a single inbox, AI agents reply in seconds, and every conversation becomes a tracked lead your team can pick up and close.